Shipping & Returns
ONLINE STORE POLICY
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All policy on on this pages applies to online purchases and do not apply if a purchase was made in-store. For in-store purchases please refer to the policy stated on your invoice.
SERVICE GUARANTEE
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Our service to you has always been the number one priority. Any time you have a suggestion or review we will take it seriously into consideration. To contact us for suggestions and website design suggestions or product suggestions please contact us at info@bluivorybridal.com
SHIPPING POLICY
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Please allow 1 - 2 business days for processing. We will notify you by email when the product has been shipped with tracking number as well as a tracking link.
ONLINE RETURN POLICY
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Accessories/Veils
All accessories will incur a 20% restocking fee if returned within our 7 day return policy. After 7 days, returns are not accepted.
Bridesmaids Samples
All bridesmaids will incur a 20% restocking fee if returned within our 4 day return policy. After 4 days, returns are not accepted. Customer is responsible for the return shipping.
Sample Sale Gowns/Ready to Wear Collection
Sample Sale Gowns and Ready to Wear gowns purchased on our website cannot be returned or refunded. Also the shipping costs are non refundable.
Return shipping is not covered.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags and labels intact. For any further inquires about returns or exchanges please contact us by chat or by email at info@bluivorybridal.com.
Shipping your product back (if applicable)
1282 St.Clair Avenue West
Toronto, Ontario
M6E1C1
Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exchanges (if applicable)
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bluivorybridal.com and send your item to: 1282 St.Clair Avenue West Toronto Ontario M6EW 1C1
PAYMENT METHOD
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We accept Visa, MasterCard, Paypal as payment methods.
We do not store or keep track of any payment method in our system. We use Stripe as our payment processing for online payments of Visa and Mastercard.