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Our policy lasts 7 days for a full refund from the date of delivery/pick up.

Shipping Costs are non refundable.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags and labels intact. For any further inquires about returns or exchanges please contact us by chat or by email at info@bluivorybridal.com. 

​How to request a Refund (if applicable) 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back until you receive an RA# (Return Authorization Number)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@bluivorybridal.com.

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Shipping your product back (if applicable)

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To return your product, you should mail your product to: 1282 St.Clair Avenue West Toronto Ontario M6E1C1, Canada. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $45, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PAYMENT METHOD

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We accept Visa, MasterCard, Paypal as payment methods. We do not store or keep track of any payment method in our system.